Get in touch

Email

info@ventandvane.com

That is the only address for Vent & Vane and it reaches a person. There is no phone number and no postal address: this is a publication, not a shop, with no premises and no service area.

Corrections

The single most useful message you can send is one telling us a number here is wrong. Include the page, the figure, and where you think the right one is - a manufacturer page or a manual is ideal.

We check it against the primary source. If it is wrong we fix the page and note the correction on it with a date; if it is not, we write back and explain how we read the source. That process is set out in the editorial policy.

What we cannot help with

• Anything clinical. Nobody here holds a medical credential. Whether a humidifier will help a symptom is a question for a clinician or pharmacist.
• Warranty claims and product faults. We do not sell anything. The manufacturer or the retailer you bought from is the right route.
• Paid placement. It is not for sale at any price, so there is no conversation to have. See affiliate disclosure.
• Free products. We do not accept them, and accepting one would invalidate the one thing this site claims.

What makes a correction easy to act on

Most of the numbers on this site are one of three things, and knowing which one you are disputing makes the difference between a fix taking ten minutes and taking an afternoon:

• A quoted manufacturer figure. A tank capacity, a run time, a wattage, a coverage claim. If one of these is wrong, the manufacturer’s current page is the fastest thing to send - specifications do get revised, and we would rather hear it from you than find it in a quarterly re-check months later.
• A computed figure. Anything expressed as gallons per day, square feet covered, filters per season or dollars per season. These are arithmetic on published inputs, and every page shows the formula. If the formula is wrong, or we have applied it wrongly, that is the most valuable message we can get.
• A judgment. A ranking order, a “skip this if”, a recommendation. These are ours and they are arguable. Tell us anyway - if the reasoning on a page does not survive contact with someone who owns the machine, the page should change.

What is not a correction is a price that has moved. Prices here come from an automated daily refresh and carry the date they were checked; the retailer’s page is always the authority at the moment you buy.

Response times

This is a small operation and there is no support desk. Corrections get looked at quickly because they matter more than anything else in the inbox. General questions are answered when there is time, and questions we are not qualified to answer - anything clinical - get a short reply pointing you somewhere better rather than a guess.

Send a message

The form sends straight to info@ventandvane.com. We do not add anyone to a mailing list - there is no mailing list - and we do not pass anything on.